Refund policy

Howard Wire Cloth Co. is committed to providing quality materials and accurate orders. Due to the industrial and often custom nature of our products, the following return and cancellation policy applies to all orders.

Standard Stock Material

Standard, unaltered stock material may be returned within 15 calendar days of delivery, subject to prior approval by Howard Wire Cloth Co.

All approved returns are subject to a 20% restocking fee.

Material must be:

  • Unused and unaltered
  • In its original condition
  • Free from rust, corrosion, scratches, bends, contamination, or other damage
  • In resalable condition as determined by Howard Wire Cloth Co.

Howard Wire Cloth Co. reserves the right to refuse any return that does not meet these requirements.

Non-Returnable Material

The following items are FINAL SALE and NON-RETURNABLE:

  • Cut-to-size material
  • Cut or partial rolls
  • Slit material
  • Fabricated or formed material
  • Welded or assembled products
  • Custom-manufactured material
  • Special-order or non-stock material
  • Material with custom finishes, coatings, plating, or treatments
  • Material altered from its original stocked condition

Once material has been cut, fabricated, modified, or specially ordered for a customer, the sale is final.

Customer Approval & Specifications

Customers are responsible for reviewing and confirming all specifications before placing or approving an order, including:

  • Material/alloy
  • Mesh or opening size
  • Wire diameter/gauge
  • Dimensions
  • Quantity
  • Finish or coating
  • Fabrication requirements
  • Applicable tolerances

Approval of an order, quote, drawing, or specification constitutes acceptance of these requirements.

Shipping & Freight

Original shipping and freight charges are non-refundable.

Customers are responsible for all return freight costs unless the return is the result of an error by Howard Wire Cloth Co.

Once material leaves our facility or manufacturing plant, Howard Wire Cloth Co. is not responsible for normal scratching, rubbing, cosmetic marking, or other minor surface conditions that may occur during transportation.

Any significant freight damage should be noted with the carrier at the time of delivery and reported to Howard Wire Cloth Co. as soon as possible.

Incorrect or Defective Material

If Howard Wire Cloth Co. supplies material that does not conform to the specifications confirmed on the customer's order, please contact us promptly.

We will review the issue and, when appropriate, replace the material, correct the order, or issue credit.

Material should not be cut, fabricated, installed, or otherwise altered after a discrepancy is discovered without authorization from Howard Wire Cloth Co.

Cancellations

Stock orders may be cancelled prior to processing without penalty.

Once an order has entered production, been cut, fabricated, processed, or shipped, cancellation may not be accepted.

Custom and special-order purchases cannot be cancelled once material has been ordered or production has begun. Any cancellation that Howard Wire Cloth Co. agrees to accept may be subject to supplier charges, freight costs, labor charges, and/or restocking fees.

Return Authorization

All returns require prior authorization from Howard Wire Cloth Co.

Material returned without authorization may be refused and returned to the customer at the customer's expense.

Approved returns must be received by Howard Wire Cloth Co. in acceptable, resalable condition before credit is issued.

Policy Summary

15-Day Return Period | 20% Restocking Fee | Stock Material Only

ALL CUT-TO-SIZE, FABRICATED, MODIFIED, SPECIAL-ORDER, AND CUSTOM-MANUFACTURED MATERIAL IS FINAL SALE AND NON-RETURNABLE.

Howard Wire Cloth Co. reserves the right to review and approve all returns, cancellations, replacements, and credits on a case-by-case basis.

Contact

Howard Wire Cloth Co.
28976 Hopkins St., Suite A
Hayward, CA 94545
Phone: (510) 887-8787
Email: sales@howardwire.com